A WEEK AT THE AIRPORT, A Heathrow Diary.

"Although the majority of its users regarded it as little more than a place where they had to spend a few hours on their way to somewhere else, for many others the terminal served as a permanent office, one that accommodated a thousand-strong bureucracy across a series of floor off limits to the general public. The work done here was not well suited to those keen on seeing their own identities swiftly or flatteringly reflected back at them through their labour. The terminal had taken some twenty years and half a million people to build, and now that it was finally in operation, its business continued to proceed ponderously and only by committee. Layer upon layer of job titles (Operational Resource Planning Manager, Security Training and Standards Advicer, Senior HR Business Partner) gave an indication of the scale of the hierarchies that had to be consulted before a new computer screen could be acquired or a brench repositioned." (Page, 71)

Some lines from the book: A WEEK AT THE AIRPORT, A Heathrow Diary by Alain de Botton.

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